Cancellation Policy
What happens when plans change — for renters and hosts.
1For renters
Before your booking starts
If you cancel before your booking start date, you may be eligible for a refund depending on how far in advance you cancel. Earlier cancellations are more likely to receive fuller refunds.
If something goes wrong
If you can't access the spot, it's significantly different from the listing, or there's a safety issue — contact us right away. We'll investigate and may issue a refund or credit where appropriate.
2For hosts
If you need to cancel a confirmed booking, contact us as soon as possible. Cancelling on renters — especially last-minute — damages trust in the marketplace.
Repeated host cancellations may result in listing removal or account restrictions.
3How refunds work
- Refunds go back to your original payment method
- Processing typically takes 5–10 business days (depends on your bank/card issuer)
- Service fees may or may not be refundable depending on circumstances
4Disputes
If you disagree with a cancellation or refund decision, contact support. We review disputes case-by-case and aim to be fair to both parties.
Final decisions on refunds and disputes are at Parqlo's discretion, taking into account the specific circumstances and our policies.
Good to know
- • Pending bookings that expire (payment not completed) are automatically cancelled — no refund needed since no charge occurred.
- • We reserve the right to issue refunds in cases of fraud, safety concerns, or policy violations.
- • This policy may be updated. Check back or review at time of booking.
Need to cancel or have questions?
Contact Parqlo support through the app. Include your booking details so we can help faster.