Support
Need help? We're here to assist with booking issues, refunds, and account questions.
What do you need help with?
Can't access the spot
Gate code doesn't work, spot is blocked, or you can't find it
Refund request
Need to cancel or dispute a charge
Report a listing
Inaccurate info, safety concern, or policy violation
Account help
Login issues, verification, or profile changes
How to get help
Check your booking details
Go to your bookings page to see access instructions, host info, and booking status. Many issues can be resolved by reviewing this information.
Check the FAQ
Common questions about verification, payments, and policies are answered in our FAQ.
Contact support
If you still need help, reach out through the app. Include your booking ID and a description of the issue so we can help faster.
Response time
We aim to respond within 24 hours during business days. For urgent access issues during an active booking, we prioritize faster responses.
Before you contact us
- • Double-check the access instructions in your confirmed booking
- • Make sure you're at the right location (check the map)
- • For refund requests, review our cancellation policy first