Frequently Asked Questions
Quick answers to common questions about using Parqlo.
How does student verification work?
We verify users with .edu email addresses to keep the marketplace student-only. You'll need to confirm your email before you can list or book spots.
How is pricing calculated?
Hosts set their own base price. Parqlo adds a service fee (10% for daily, lower for longer stays) on top. You see the total at checkout — no hidden fees.
See full pricing breakdownHow do payouts work for hosts?
Payouts are processed through Stripe. You'll need to complete payout onboarding to connect your bank account. You receive the base price you set minus payment processing fees.
What's the difference between daily and monthly bookings?
Daily bookings are flexible (1+ days). Some spots are marked "monthly only" and require a minimum 30-day booking. Monthly bookings have lower service fees.
Why can't I see the exact address before booking?
For safety and privacy, we show approximate (blurred) locations while browsing. You get the exact address and access instructions after your booking is confirmed and paid.
Learn about our privacy modelWhat if I can't access the spot?
Contact support immediately through the app. We'll investigate and may issue a refund if the spot is inaccessible or significantly different from the listing.
Get helpWhat's the cancellation policy?
Cancellations 24+ hours before start are typically eligible for a full refund (minus processing fees). Less than 24 hours may receive partial refunds. After your booking starts, refunds are generally not available unless there's an issue with the spot.
See full cancellation policyCan I list a spot if I'm renting?
You're responsible for ensuring you have the right to rent out the spot. Check your lease, HOA rules, and campus policies. Parqlo can't verify this for you — it's on you to comply.
What if there's damage to my spot or vehicle?
Parqlo is a marketplace connecting hosts and renters. We don't provide insurance or damage coverage. Both parties should have their own insurance and use good judgment.
What's the "hold" during checkout?
When you start checkout, we create a temporary ~10 minute hold on the spot to prevent double-booking while you complete payment. If you don't finish, the hold expires and the spot becomes available again.
Still have questions?
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